Kimberly Peters
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Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources.
In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal life, miscommunication can cause problems and even damage or end relationships. The problem is that most people never give any thought when it comes to really...
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No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.
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Have you every tried to lose weight but just couldn't manage to be successful? Did you lose the weight only to see it come back on later? Or, is the thought of losing weight enough to stop you dead in your tracks?
Well the CDO weight loss plan is a way to lose weight that is so easy and so effective that elusive weight loss goal of your could soon be a distant memory.
CDO stands for Calorie Deficit Optimization and the CDO Weight Loss Plan is the...
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Whale watching is one of the most popular vacation and nature activities in many parts of the world. To see these beautiful creatures in all their glory provides an experience one is not likely to forget.
Their sheer size and grace is truly a sight to be experienced by anyone at any age. It is truly nature at its very best!
"Best Whale Watching" gives you the information and tips you need to get the most out of your whale watch experience. From...
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Relationships can be hard but they can also be very rewarding and fulfilling. It all depends how much effort people want to put into their relationships.
Sometimes it's not that we don't want to be the best partner or spouse but rather that we just don't know how. We just need to be pointed in the right direction and we would be fine.
"How to Become a Better Husband" will point you in the right direction and give you over 26 things that you can...
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Would you like to become the best wife or partner you can possibly be?
Would you like to create a deeper and more meaningful and stronger relationship?
Would you like to enjoy a more rewarding life with your spouse?
If the answer to any of these questions was "Yes!" then "26 Ways to Become The Best Wife Ever!" is the perfect book for you! We take you step by step through some very easy yet extremely effective tips and techniques that will help...
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26 Ways to Get More Fun from RC Aircraft is a comprehensive guide for every novice or intermediate RC pilot or pilot to be.
We cover everything from how to pick the perfect aircraft to match your skills and pocketbook to where to find the perfect place to fly your aircraft.
We cover safety, how to learn fast and safely, and how to get the most out of your aircraft. When you know how to fly safely, you can relax and get more fun and enjoyment out...
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If you are starting a new career or trying to grow your existing career, then Career Building & Development is the perfect book for you.
Most people involved in building their career have the wrong idea of the entire process. They fail to see it like it really is and because of that, they find themselves at a disadvantage when compared to the other applicants.
Career Building & Development solves that problem by taking you through every step of...
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Everyone wants to have a better and more fulfilling sex life. More Sex, Better Sex shows you how to create the very best sexual experience for both you and your partner. This detailed information will elp couples and individuals of all ages achieve better and more emotionally fulfilling sex.
There is more to sex than the physical act and we show you how to combine the physical and emotional aspects of sex to create a more vibrant and fulfilling sex-life...
10) Dry Mouth
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If you have ever experienced dry mouth, you know how unpleasant the experience can be. But, even worse, left untreated, dry mouth can destroy your teeth and gums and impair your digestive system.
Dry mouth has several causes and in order to treat it properly you need to understand what is causing your problem in the first place. That is exactly what this publication concentrates on.
"Dry Mouth" explores exactly what Dry Mouth is, how to recognize...
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Are you tired of giving more and more each month to your utility companies? Do you feel you are paying too much every month? 26 Ways to Save Money on Your Utility Bills will show you how to reduce those bills by following some very easy and effective measures designed to reduce your consumption without effecting your lifestyle! You see, that's the key right there. Saving money by reducing your utility usage WITHOUT sacrificing comfort or lifestyle!...
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Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer.
Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers.
Even more important, learn how to leverage service to bring in new customers to your retail business and also...
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Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well.
Whether you are looking to improve your current skills or learn new ones, Customer Service Basics is exactly the book you have been waiting for.
No prior experience or special skills are required to get the most...
14) Franchisees
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Owning a franchise can be a great way to start your own business. You are given a proven business model, established and recognized products and the help and support you need to get started.
But, franchising is not a license to print money and is not a guaranteed path to success. There are things the prospective franchisee needs to know before committing their hard-earned money to any franchise.
Franchisees takes you through all the steps you need...
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Have you ever wondered why certain businesses always thrive while other struggle and sometimes fail?
It is because successful business have the right products, sell them to the right customers and sell them at the right prices! And all of this doesn't happen by magic or guesswork either!
"Best Selling Products" looks at why certain products sell while others don't and what the characteristics for a successful product are.
We cover the psychology...
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Sales is a critical part of any business. Being able to close more sales or increase the size of every sale is critical to both the success of the business and of the salesperson as well.
Observation Selling shows you the way to close more sales and to sell more products to every customer. We show you how to pick the products you show the customer to have the greatest chances for success and sales growth.
Whether you are a business owner or...
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Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often, how they interact will be the difference between satisfying a customer or having them walk out the door.
Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience...
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If you have ever thought about starting your own business and experiencing the rewards and security that comes along with owning a business, then this is the book for you! "How to Start Your Own Business" will take you through everything you need to know to create, start and operate a fully functioning small business.
When we say we give you everything you need to know we aren't kidding. We spend time making sure you know what is involved, which skills...
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What do you do when problems occur? How do you respond to difficult or negative situations?
The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life!
Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that...
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Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But, conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handled by the business or individual.
Conflict Resolution Skills will give you the information and skills you need to resolve conflicts quickly and easily and...